Designing with empathy leads to products, services and processes that connect with an employee, customer or client. We use design thinking for growth as a fundamental bedrock for much of the work we do. It requires a change in mind-set and skills within an organisation. A willingness to ask rather than tell and the building of workspace that embraces innovation.
Whether small or large, organisations are ‘living’ entities. Consequently, the ‘human’ factor is the most important piece of the puzzle for any organisational development initiative. In the design process, it is not about just designing what you believe is needed but understanding the multiple stakeholder requirements and expectations if any change process is to succeed.
Change can be a daunting proposition. The dynamic nature of industry today places the burden on organisations to be continuously open to routinely changing direction, practices and processes. Process change is not just about leading from the top but also empowering leadership from the bottom as well. Real gains from new processes will only be won, when process.
From the point where we can pinpoint your problem, design a solution and move into technical development to the moment where we put our software in your hands, it’s a long journey. We will walk this path together. We involve all stakeholders and take your practices and your business processes into account.
The contents of our training courses are as diverse as your company is unique: We enable you to use the software solution developed for you. We give you an understanding of Human-Centered Design. We show you how to think about innovation journeys.
